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Honesty, the first lesson at Process9 by Rakesh Kapoor

Straight from the heart chapter 1


As a founder of Process9, one of my top priorities is ensuring that we conduct our business with the utmost honesty and integrity. I make it clear to all new employees that we never mislead anyone with whom we do business, whether they are our customers, vendors, or our employees. It’s essential to us that we never make promises we cannot keep and we always strive to fulfill the commitments we make, even if it means incurring a loss.

By upholding these values, we build a strong foundation of trust with our customers, who can always rely on us to be transparent and truthful. When I speak to our customer-facing teams, I stress the importance of this trust and the benefits it brings. My team members can feel confident that they are representing a company that prioritizes honesty in all aspects of business, and they can sleep soundly at night, knowing that our customers will never accuse them of cheating or being unprofessional. At Process9, we take pride in our reputation as an honest company, and we do not compromise on our values. I am also proud to say that each member of our team shares the same commitment to integrity.