Banks

When your banking services are only available in English, you tend to miss out on the non-English-speaking population. Multilingual banking services enable you to build trust among your native-language customers and provide them with equal access to the best digital banking services. Instill your customers with a great sense of security and confidence through flawless translations of your bank’s digital assets.

Despite the fact that digitization has spread to tier 2 and 3 cities in India, there is a clear language barrier that prevents vernacular users from fully utilizing online banking services. Innovative localization solutions from Process9 can help vernacular users overcome the language barrier they encounter while using digital banking services. By reassuring your clients that ‘their bank speaks their language’, you can strengthen your customer relationships and guarantee complete satisfaction.

When native language users can’t understand a bank’s offerings on English websites or applications, it often makes them less likely to choose that bank. With MoxVeda from Process9, you can create a personalized experience for every customer. Along with the digital assets of the bank, our platform enables you to localize emails, push notifications, and provide chat support in Indian languages. From onboarding to transactions handhold your vernacular customers by communicating with them in Indian languages.

The vernacular customers get a better understanding of banking-related information or service offerings when they are explained in the local language. With multi-lingual chat options, banks can provide better support to customers in need. With end-to-end language localization solutions from Process9, you can provide better attention to your customers’ needs and, in turn, make your customer relationship better.