Breaking Language Barriers in Healthcare: How Process9 Transformed Medical Report Accessibility for Dr. Lal Pathlabs

Empowering rural India with multilingual medical reports through AI

The Challenge: When Language Becomes a Health Barrier

Medical tests are the cornerstone of preventive healthcare, providing critical insights that can save lives and improve wellbeing. Yet for millions of Indians, understanding their own medical reports remains an insurmountable challenge – not because of medical complexity, but because of language.

The stark reality is that 80% of Indians are not English-savvy and struggle to interpret their medical reports. This language gap doesn’t just limit understanding. Rather, it strips away agency, forces dependence on intermediaries (sometimes unqualified quacks), and can even lead to medical fraud.

For Dr. Lal Pathlabs, one of India’s leading diagnostic chains, this presented a significant challenge. Despite their extensive network and commitment to accessible healthcare through rural health camps and testing centers, all their reports were generated exclusively in English. Even patients receiving free medical checkups in rural areas would leave with reports they couldn’t understand, defeating the very purpose of health education and empowerment.

The Problem Statement: Real-Time Translation at Scale

Dr. Lal Pathlabs approached Process9 with a complex set of requirements that went far beyond simple translation:

Technical Constraints

• Real-time processing: Reports are generated instantly after sample analysis and need immediate translation
• High-volume capacity: Hundreds of reports require translation daily
• PDF-to-PDF workflow: Input and output must maintain professional report formatting
• Zero manual intervention: No scope for manual upload/download processes
• Medical-grade accuracy: Healthcare translations demand exceptional precision

Linguistic Challenges

• Specialized medical terminology: Complex enzyme names, test parameters, and medical jargon
• Cultural context: Medical interpretations that make sense to patients
• Consistency: Standardized translations across thousands of reports

Enter Process9: The MoxWords Solution

Process9 delivered a comprehensive solution through MoxWords, our flagship document translation API, specifically engineered for enterprise-grade multilingual communication.

The Technical Architecture

• Seamless Integration
• Direct API integration with Dr. Lal Pathlabs’ existing report delivery infrastructure
• Automated workflow triggered upon report generation
• Real-time PDF-to-PDF translation pipeline

The Process Flow

• Blood test analysis completed → English PDF report generated
• Automated API call to MoxWords translation engine
• Advanced translation processing using MoxNMT and MoxSmart technology
• Hindi report generated and delivered alongside English version
• Patient receives both reports simultaneously—under 5 minutes total processing time

The Technology Stack: The Mox Suite Ecosystem

• MoxNMT (Neural Machine Translation): Our proprietary neural translation engine, specifically trained on medical terminology and Indian linguistic patterns.
• MoxSmart Translation: Context-aware translation that understands medical interpretations and patient communication needs.
• Advanced Glossary Management: A specialized medical terminology database for accurate transliterations for complex enzyme and test names as well as standardized translations for consistency across all reports.
• Translation Memory: Delivering intelligent duplication management, consistent terminology across all patient communications and continuous learning from previous translations.

Overcoming Linguistic Challenges

Medical Terminology Mastery
The biggest hurdle wasn’t just translating words—it was translating meaning. Consider these challenges:

• Complex Test Names: Converting “Glycated Hemoglobin (HbA1c)” to “ग्लाइकेटेड हीमोग्लोबिन (एचबीए1सी)” while ensuring patients understand it indicates diabetes control.
• Enzyme Names: Accurately transliterating “Alanine Aminotransferase (ALT)” while providing context that it relates to liver function.
• Interpretation Translation: Converting clinical interpretations like “slightly elevated levels may indicate…” into Hindi that’s both medically accurate and easily understood by rural patients

Cultural Context Integration

Our solution goes beyond literal translation:

• Colloquial Understanding: Translating organ names and body parts using terms familiar to rural populations
• Explanatory Context: Adding cultural context that helps patients understand the significance of their results
• Regional Sensitivity: Ensuring translations resonate with diverse regional dialects within Hindi

The Results: Transforming Healthcare Accessibility

Quantitative Impact (6 months of operation)

• Processing Speed: Consistent sub-5-minute translation delivery
• Volume Capacity: Successfully handling hundreds of daily translations
• Accuracy Rate: 90%+ translation accuracy for medical terminology
• Zero Downtime: Seamless integration with no disruption to existing workflows

Qualitative Transformation

• Patient Empowerment: For the first time, rural patients could read and understand their own medical reports, creating unprecedented transparency in their healthcare journey.
• Healthcare Democracy: Patients no longer needed to depend solely on doctors or intermediaries to understand their health status, reducing the risk of misinformation or fraud.
• Cultural Breakthrough: The solution represented a first-of-its-kind experience for patients, generating overwhelmingly positive feedback and demonstrating the transformative power of accessible healthcare communication.

Beyond Translation: The Broader Impact of Mox

While the Dr. Lal Pathlabs solution showcases document translation excellence, the Mox Suite offers comprehensive localization capabilities:

Multi-Modal Language Solutions

• Text Localization: Documents, websites, and digital content
• Voice Translation: Real-time audio communication
• Chatbot Localization: AI-powered customer service in multiple Indian languages
• Digital Healthcare Services: Complete healthcare communication ecosystem

Scalable Enterprise Integration

• API-First Architecture: Seamless integration with existing enterprise systems
• Cloud-Native Scalability: Handle enterprise-volume translation requirements
• Industry-Specific Solutions: Specialized terminology and context for healthcare, finance, education, and more

Ready to Transform Your Digital Presence?

Process9’s Mox Suite of Solutions offers comprehensive localization solutions that can transform how your organization communicates across India’s diverse linguistic landscape. From healthcare to finance, education to e-commerce, our AI-powered translation technologies deliver accuracy, scale, and cultural intelligence.
The team at Process9 are pioneers in AI-powered language technology, specializing in enterprise-grade localization solutions for Indian markets. Our Mox ecosystem delivers comprehensive translation and localization services that combine technical excellence with deep cultural understanding.

Contact Us today to explore enterprise localization solutions tailored for your industry and scale.