Case Study: Localizing the Customer Service Portal of Axis Bank

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About Axis Bank

Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses.

The Need

  • Translation of the Customer Service Portal of Axis Bank from English to Hindi without impacting any functioning of the existing website or involvement of internal engineering team
  • Highly secure solution meeting stringent regulatory requirements
  • 100% synchronization of information between English and Hindi websites at all times
  • High quality human translation for user delight and regulatory compliance

The Solution

Process9’s MoxVeda delivered on all of the client’s requirements and went one step further. The Hindi site delivered by MoxVeda also allows you to download request forms in Hindi which are available in English on the original site.

The Impact

Axis Bank went live with Hindi on their Customer Support site in Jan 2022. Besides achieving RBI’s regulatory compliance with very little effort, they are now able to provide an enhanced customer support experience to all their valued customers.

Client Speak

“ We carefully evaluated many options in the market and finally chose Process9 because MoxVeda was the best solution in the market that met all the items on our wish list and delivered even more – Ease of Use, Security, Speed and Quality. The project execution was very smooth and we were able to go-live very quickly. We’re very satisfied with the solution and look forward to using it in our other business lines as well. ”

Vijay Shetty

Head – Small Business Banking

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