CASE STUDY

Axis Bank Limited

LOCALIZATION OF CUSTOMER 

SUPPORT SITE

axis-bank

“ We carefully evaluated many options in the market and finally chose Process9 because MoxVeda was the best solution in the market that met all the items on our wishlist and delivered even more – Ease of Use, Security, Speed and Quality.

The project execution was very smooth and we were able to go-live very quickly.

We’re very satisfied with the solution and look forward to using it in our other business lines as well. ”

Vijay Shetty

Head – Small Business Banking

About Axis Bank

Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses.

The Need

  1. Translation of website to Hindi without impacting any functioning of the existing website or involvement of internal engineering team
  2. Highly secure solution meeting stringent regulatory requirements.
  3. 100% synchronization of information between English and Hindi websites at all times. 
  4. High quality human translation for user delight and regulatory compliance. 

The Answer

Process9’s MoxVeda delivered on all of the client’s requirements and went one step further. The Hindi site delivered by MoxVeda also allows you to download request forms in Hindi which are available in English on the original site.

Impact & Future Outlook

Axis Bank went live with Hindi on their Customer Support site in Jan 2022. Besides achieving RBI’s  regulatory compliance with very little effort, they are now able to provide an enhanced customer support experience to all their valued customers.

Process9 is India’s leading language technology company specializing in  multilingual transformation of digital enterprises.  Reach out today to know how we can enable 360 degree localization for all your internal and external digital communication channels.

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